From managing a restaurant or hotel to organising events and catering, there are a range of hospitality careers on offer if you have the right skills and qualifications. Tourism and the attached hospitality and catering trade has started to rebuild itself after Covid, but has problems with image and recruitment and this has a knock on effect on the customer experience. In this project, designed with HIT Training, you will look at how the sector can renew itself with new and different customer friendly experiences and how this can be supported through recruitment, training and development of staff.

Job Market Data
11.7% of jobs required in 2024 will be in Accomodation, Hospitality and Catering
1.75% of people aged 17-18 want to work in the sector according to a report from 2021
For more information on the job market have a look at the complete ONS data

Driving Question: How do we create a unique hotel experience to drive custom?
Project Guide:ACCOMODATION, HOSPITALITY AND CATERING sector: Project Guide Slides

Immersion Event: Create a Unique Experience Hotel/Resort

Part 1: A deeper look into Accommodation, Hospitality and Catering Sector and the roles available
TASK: Create a report on the jobs available in the sector

Part 2a: The Importance of the Menu
TASK: Create a themed food menu to fit the brand

Part 2b: The importance of setting and furnishings
TASK: Design your hotel interior and exterior

Part 2c: The activities and events
TASK: Create a timetable of events

Part 3a: Staff Training
TASK: Design a training handbook
Live Visit: Visit hotel to see importance of the customer experience/training

Part 3b: Marketing and Promotion
TASK: Design a brochure or launch video

Part 4: Presentation
TASK: Present your overall Hotel/Resort Brand

Final Evaluation

Where next

Academy Improvement Plan

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Academy Improvement Plan

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