The Health sector is dominated by the NHS which employs around 1.7 million people across the UK, all engaged in a wide range of activities. Social care is the term used to describe the personal care given by public or private organisations to help people in society who need specialised assistance to live a comfortable, healthy, fulfilling life. Social workers help people to find solutions to their problems, protecting people from harm and supporting families. These services aim to provide care for and protect society’s most vulnerable and this could include children, young people, adults or the elderly. In this project, supported by the NHS and Agincare, you will be looking at the patient journey and thinking of ways to improve it using modern technology and improved communication.
- Introductory Sessions (2hrs)
Driving Question: How do we support people as a first aider?
Part 1: What are the key first aid acronyms?
Part 2: Practical first aid - Project (20hrs)
Project Brief
Driving Question: How can you improve the patient care journey?
Immersion Event: Role Play the Patient Journey
-Role Play Cards and Instructions
A Patient’s Journey
Part 1: A deeper look into Health, Social Care and Social Work and the roles available
TASK: Create a report on the jobs available in the sector
-Introductory Slides
-Meet the Job videos:
Joshua Perrin – Intensive Care Pharmacist
–NHS Careers Videos
-Here are a couple of very helpful websites to research careers in the sector:
https://www.stepintothenhs.nhs.uk/careers
https://nationalcareers.service.gov.uk/job-categories/social-care
Part 2a: Potential Issues in the Patient’s Journey
TASK: Highlight Potential Problems on the Journey
-Patient Journey Flowchart
Danny’s journey with subtitles
Integrated care in every community
–Slides (accompanying video below)
Understanding the patient journey
Part 2b: Technology and the Patient Journey
TASK: SWOT Analysis of Technology
SWOT Analysis – What is SWOT? Definition, Examples and How to Do a SWOT Analysis–swot-central-image-plain-background.png
-Key Questions
Healthcare Command Centers: Digitizing the Patient Journey
Part 2c: Communication and Support for Patients
TASK: Create a Communication and Support Plan
–Current Communication Booklet
-Role of Social Care Companies
-Agincare Social Care support video
Part 3a: The Modern Patient Journey
TASK: Create video/flow chart of the improved patient journey
Part 4: Presentation
TASK: Present your patient journey
Final Evaluation