From managing a restaurant or hotel to organising events and catering, there are a range of hospitality careers on offer if you have the right skills and qualifications. Tourism and the attached hospitality and catering trade has started to rebuild itself after Covid, but has problems with image and recruitment and this has a knock on effect on the customer experience. In this project, designed with HIT Training, you will look at how the sector can renew itself with new and different customer friendly experiences and how this can be supported through recruitment, training and development of staff.

1.Introductory Sessions (2hrs)
Driving Question: How does the tourist industry attract customers with new experience?
Part 1: How do you conceptualise a menu and dish?
Part 2: Design a food experience

2.Project (20hrs)
Project Brief
Driving Question: How do we create a unique hotel experience to drive custom?

Immersion Event: Create a Unique Experience Hotel/Resort
What is a boutique hotel experience?
41 Next-Level Hotels To Visit Before You Die | The Ultimate List

Simple Ways to Improve Hotel Guest Experience – Create Magic – Futurist Speaker on Hospitality
Creating Unique Guest Experiences In Andaz Hotel | NanaWall

Part 1: A deeper look into Accommodation, Hospitality and Catering Sector and the roles available
TASK: Create a report on the jobs available in the sector
-Introductory Slides
-Meet the Job videos:
EVENTS ASSISTANT | Make It into: Hotels
RECEPTION MANAGER Pt.1 | Make It into: Hotels
HOTEL MANAGER | Make It into: Hotels
-Here are a couple of very helpful websites to research careers in the sector:

Part 2a: The Importance of the Menu
TASK: Create a themed food menu to fit the brand
Menu Planning Overview
Menu Planning | Chefmanship Academy

Part 2b: The importance of setting and furnishings
TASK: Design your hotel interior and exterior
Why Furniture Matters!
12 Things to Consider When Buying Hotel Furniture | Ep. #314

Part 2c: The activities and events
TASK: Create a timetable of events
Seven Tips for Event Planning

Part 3a: Staff Training
TASK: Design a training handbook
What is customer service ? The 7 Essentials To Excellent Customer Service

Part 3b: Marketing and Promotion
TASK: Design a brochure or launch video
Example Brochure
How to make a great brochure

Part 4: Presentation
TASK: Present your overall Hotel/Resort Brand

Final Evaluation

Where next

Academy Improvement Plan

 Academy Improvement Plan A key part of our work to improve the student experience and academic results at Budmouth Academy is planning for continuous improvement…

Academy Improvement Plan

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