From managing a restaurant or hotel to organising events and catering, there are a range of hospitality careers on offer if you have the right skills and qualifications. Tourism and the attached hospitality and catering trade has started to rebuild itself after Covid, but has problems with image and recruitment and this has a knock on effect on the customer experience. In this project, designed with HIT Training, you will look at how the sector can renew itself with new and different customer friendly experiences and how this can be supported through recruitment, training and development of staff.
1.Introductory Sessions (2hrs)
Driving Question: How does the tourist industry attract customers with new experience?
Part 1: How do you conceptualise a menu and dish?
Part 2: Design a food experience
Driving Question: How do we create a unique hotel experience to drive custom?
Immersion Event: Create a Unique Experience Hotel/Resort
What is a boutique hotel experience?
41 Next-Level Hotels To Visit Before You Die | The Ultimate List
Part 1: A deeper look into Accommodation, Hospitality and Catering Sector and the roles available
TASK: Create a report on the jobs available in the sector
-Meet the Job videos:
EVENTS ASSISTANT | Make It into: Hotels
RECEPTION MANAGER Pt.1 | Make It into: Hotels
HOTEL MANAGER | Make It into: Hotels
-Here are a couple of very helpful websites to research careers in the sector:
Part 2b: The importance of setting and furnishings
TASK: Design your hotel interior and exterior
–Why Furniture Matters!
12 Things to Consider When Buying Hotel Furniture | Ep. #314
Part 2c: The activities and events
TASK: Create a timetable of events
–Seven Tips for Event Planning
Part 3a: Staff Training
TASK: Design a training handbook
What is customer service ? The 7 Essentials To Excellent Customer Service